Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement.

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  • Additional Information
    • NAICS/Industry Codes:
      611410 Business and Secretarial Schools
    • Abstract:
      In the past decade, public sector organizations around the world have worked to simplify administrative processes as a way to improve user experience and compliance. Academic evidence on administrative burden supports this approach and there is a strong body of research showing that learning costs, compliance costs, and psychological costs help to explain why residents do not always take up programs for which they are eligible. This article considers the role of these types of costs in a different set of resident‐state interactions: compliance with regulations. We present the results of three large field experiments aimed at improving resident compliance with municipal housing codes using targeted behavioral interventions. We find that contacting property owners earlier, redesigning first notices, and proactively communicating with previous violators, can significantly improve compliance by 14.7 percent, 3.3 percent, and 9.2 percent, respectively, with costs savings ranging from 6 to 15 percent of a city's annual enforcement budget. Our results counterintuitively suggest that sometimes adding steps to an administrative process can reduce the costs associated with the resident‐state interaction. [ABSTRACT FROM AUTHOR]
    • Abstract:
      Copyright of Journal of Policy Analysis & Management is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
    • ISSN:
      0276-8739
    • Accession Number:
      10.1002/pam.22178
    • Accession Number:
      140853771
  • Citations
    • ABNT:
      LINOS, E.; QUAN, L. T.; KIRKMAN, E. Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement. Journal of Policy Analysis & Management, [s. l.], v. 39, n. 1, p. 243–265, 2020. DOI 10.1002/pam.22178. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=140853771. Acesso em: 27 nov. 2020.
    • AMA:
      Linos E, Quan LT, Kirkman E. Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement. Journal of Policy Analysis & Management. 2020;39(1):243-265. doi:10.1002/pam.22178
    • APA:
      Linos, E., Quan, L. T., & Kirkman, E. (2020). Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement. Journal of Policy Analysis & Management, 39(1), 243–265. https://doi.org/10.1002/pam.22178
    • Chicago/Turabian: Author-Date:
      Linos, Elizabeth, Lisa T. Quan, and Elspeth Kirkman. 2020. “Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement.” Journal of Policy Analysis & Management 39 (1): 243–65. doi:10.1002/pam.22178.
    • Harvard:
      Linos, E., Quan, L. T. and Kirkman, E. (2020) ‘Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement’, Journal of Policy Analysis & Management, 39(1), pp. 243–265. doi: 10.1002/pam.22178.
    • Harvard: Australian:
      Linos, E, Quan, LT & Kirkman, E 2020, ‘Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement’, Journal of Policy Analysis & Management, vol. 39, no. 1, pp. 243–265, viewed 27 November 2020, .
    • MLA:
      Linos, Elizabeth, et al. “Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement.” Journal of Policy Analysis & Management, vol. 39, no. 1, Jan. 2020, pp. 243–265. EBSCOhost, doi:10.1002/pam.22178.
    • Chicago/Turabian: Humanities:
      Linos, Elizabeth, Lisa T. Quan, and Elspeth Kirkman. “Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement.” Journal of Policy Analysis & Management 39, no. 1 (January 2020): 243–65. doi:10.1002/pam.22178.
    • Vancouver/ICMJE:
      Linos E, Quan LT, Kirkman E. Nudging Early Reduces Administrative Burden: Three Field Experiments to Improve Code Enforcement. Journal of Policy Analysis & Management [Internet]. 2020 Jan [cited 2020 Nov 27];39(1):243–65. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=140853771